At HG Store (https://digitalhgstore.com), we sell digital products such as downloadable content, software, eBooks, and other digital goods. Due to the nature of digital products, our refund policy is as follows:
1. No Refund After Download
Once a product has been downloaded, it is considered delivered and non-refundable. We do not offer refunds for digital products that have been accessed or downloaded, even if partially.
2. Eligible Refunds
You may be eligible for a refund only if:
- You did not download the product.
- You contact us within 7 days of your purchase.
To request a refund, please email us at [email protected] with your order number, email address, and the reason for the refund request.
3. Refund Process
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.
4. Late or Missing Refunds
If you haven’t received a refund after the mentioned period:
- First check your bank account again.
- Then contact your credit card company (it may take some time before your refund is officially posted).
- Next, contact your bank.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
5. Policy Acceptance
By purchasing a product from HG Store, you agree to this Refund Polic